We post via NZ post-tracked non-signature services.
Orders: All orders will be dispatched as soon as possible after receiving full payment.
(Unless products are on back-order or a fresh batch needs to be made to fulfil your order).
You will receive an email confirming that your order has been dispatched and a tracking number.
Discount vouchers: Applying a discount coupon code upon checkout is the users’ full responsibility.
Failure to do so is not It’s All Good NZ LTD’s responsibility; therefore, it will not be reimbursed.
PO Boxes: We deliver to PO Boxes.
International delivery: Attention Australian residents! We are now sending orders your way on an individual basis*. To make an order or have your questions answered,
send an email to Anat at firstname.lastname@example.org.
*Terms and conditions apply
If you're unhappy with your 'It's All Good' Skincare products, please email us at email@example.com within 7 days of receiving your order so we can resolve any issues.
If we can't fix your problem and you wish to return your 'It's All Good' Skincare for a replacement, you are free to do so.
Please return your products to us within 7 days of receiving them for a replacement or store credit.
We’re happy to offer a store credit on products that are unopened and unused. Please return your unopened products to us within 7 days of receiving them for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via tracked post services. We cannot accept responsibility for lost or damaged items in transit on their return back to us.
Once we have received the items, as per the prior agreement, we'll either send you a replacement or organise a store credit.