All orders will be dispatched as soon as possible after full payment has been received.
You will receive an email that confirms that your order has been dispatched and a tracking number.
All orders are sent using different courier companies and require a signature as proof of delivery.
If goods are lost or damaged in transit, please contact us, and we'll do our best to help.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
PO Boxes: Please provide your physical address for shipping as we cannot deliver to PO Boxes.
International delivery: At the moment, we only deliver to New Zealand addresses.
Returns Policy
If you’re not happy with your, It’s All Good Skincare products; please email us at itsallgnz@gmail.com within 7 days of receiving your order so we can resolve any issues.
If we can’t fix your problem and you wish to return your, It’s All Good Skincare for a replacement or store credit; you are free to do so.
Please return your products to us within 7-days of receiving them for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via Track & Trace courier services.
We can not accept responsibility for lost or damaged items in transit on their return back to us.
Once we have received the items, we’ll either send you a replacement or organise a store credit as per the prior agreement.
We take all care possible, but sometimes accidents happen. If you have received an item that is broken or damaged, please email us at itsallgnz@gmail.com within seven days of receiving your order, include a photograph of your product. We’ll arrange a replacement item for you.
If your order was incomplete or incorrect, please email us at itsallgnz@gmail.com within seven days of receiving your order, include a photograph of your order so we can resolve any issues and send out a replacement item for you.
We’re happy to offer a store credit on products that are unopened and unused. Please return your unopened products to us within 7-days of receiving them for a replacement or store credit.