Order, Shipping and Returns

We ship NZ-wide.

Australian delivery: Attention Australian residents! We are now sending orders your way on an individual basis*. To make an order or have your questions answered, email Anat at itsallgnz@gmail.com. *Terms and conditions apply

We post via NZ post-tracked non-signature services.

Orders: All orders will be dispatched as soon as possible after receiving full payment.
(Unless products are on back-order or a fresh batch needs to be made to fulfil your order).
You will receive an email confirming that your order has been dispatched and a tracking number.
Discount vouchers: Applying a discount coupon code upon checkout is the users’ full responsibility.  Failure to do so is not It’s All Good NZ LTD’s responsibility; therefore, it will not be reimbursed.

Delivery:
PO Boxes: We deliver to PO Boxes.

Returns Policy:
If you're unhappy with your 'It's All Good' Skincare products, please email us at itsallgnz@gmail.com within seven days of receiving your order so we can resolve any issues.
If we can't fix your problem and you wish to return your 'It's All Good' Skincare for a replacement, you are free to do so.
Please return your products to us within seven days of receiving them for a replacement or store credit.
We’re happy to offer store credit on unopened and unused products. Please return your unopened products to us within seven days of receiving them for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via tracked post services. We cannot accept responsibility for lost or damaged items in transit upon their return to us.
As per the prior agreement, we’ll either send you a replacement or arrange a store credit once we receive the items.

Australian Orders: Customs and Clearance Charges
For Australian orders, please know that your shipment may be subject to import duties and taxes when it reaches the destination country. These charges are the responsibility of the purchaser or recipient. We, It’s All Good NZ LTD, have no control over these fees and cannot predict which shipments will be subject to them. Therefore, we will not be held liable for any duties or taxes incurred.
Customs and import regulations vary widely between countries. You are responsible for ensuring that the goods you order are allowed in your delivery country.
We do not accept responsibility for refunding or replacing any goods or for any costs associated with, or resulting from, your country's Customs Office or other government agency confiscating your goods. Additionally, any import duty or tax incurred on your order is beyond our control and not our responsibility.
We also do not accept liability for any goods lost in transit outside New Zealand.