All orders will be dispatched as soon as possible after full payment has been received.
You will receive an email confirming that your order has been dispatched and a tracking number.
All orders are sent using different courier companies and require a signature as proof of delivery.
If you didn't receive the goods within 7 days, please get in touch with us via email, we'll sort everything with the courier company.
If you choose the package to be delivered to your property and left unattended without being signed for, we cannot accept responsibility for lost or damaged items.
If the goods are damaged in transit, and you notice your package is looking tempered with, open or broken, don't sign for it and don't accept the package from the courier, contact us immediately. We'll sort everything with the courier company.
If you accepted and signed for a package and realised some items inside are damaged, please keep the original packaging (carton, courier bag and all packing aids), take photos of the damaged goods and contact us. We'll try to sort it out with the courier company.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
PO Boxes: Please provide your physical address for shipping as we cannot deliver to PO Boxes.
International delivery: We only deliver to New Zealand addresses at the moment.
Returns Policy
If you're not happy with your 'It's All Good' Skincare products, please email us at itsallgnz@gmail.com within 7 days of receiving your order so we can resolve any issues.
If we can't fix your problem and you wish to return your 'It's All Good' Skincare for a replacement or store credit, you are free to do so.
Please return your products to us within 7-days of receiving them for a replacement or store credit.
We do not cover the cost of postage on returns. You will also assume any risk of lost or damaged items during transit back to us, so we advise you to return the products via Track & Trace courier services. We cannot accept responsibility for lost or damaged items in transit on their return back to us.
Once we have received the items, we'll either send you a replacement or organise a store credit as per the prior agreement.
If your order was incomplete or incorrect, please email us at itsallgnz@gmail.com within seven days of receiving your order. Include a photograph of your order so we can resolve any issues and send out a replacement item for you.
We're happy to offer a store credit on unopened and unused products. Please return your unopened products to us within 7-days of receiving them for a replacement or store credit.